Όροι παροχής υπηρεσιών
Last updated: November 9, 2026
Welcome to Umami Fermentation Art!
These Terms of Service govern your access to and use of our website, https://umami-fermentation-art.com, and the purchase of products through our online store.
By accessing our website or placing an order, you agree to these Terms of Service. Please read them carefully before using our services.
Our online store is powered by Shopify, which provides the e-commerce platform that enables us to offer our products.
1. General Information
Umami Fermentation Art specializes in artisanal fermented food products, including miso, shoyu, garum, koji, black garlic, and other specialty fermentation products.
Our products are developed with an emphasis on craftsmanship, quality ingredients, and traditional and innovative fermentation techniques.
Business Information
Business Name: Umami Fermentation Art
Registered Address: DA 12 BT 35 O, Industrial Zone, Sindos 570 22, Thessaloniki, Greece
VAT Number: [Insert VAT number]
Email: info@umami-fermentation-art.com
Phone: +30 693 1987 999
Website: https://umami-fermentation-art.com
2. Eligibility and Use of Our Website
By using our website, you confirm that you have the legal capacity to enter into a binding agreement under the laws applicable to you.
You agree to use our website only for lawful purposes and not to engage in any activity that may damage, disrupt, or interfere with its operation.
We reserve the right to restrict access to our services in cases of fraudulent, unlawful, or abusive activity, subject to applicable law.
3. Products and Product Information
We make every effort to provide accurate descriptions, photographs, ingredients, quantities, and pricing for all our products.
However, due to the artisanal nature of fermentation, natural variations may occur in the color, texture, aroma, and flavor of individual batches.
Such variations are a natural characteristic of fermented foods and do not necessarily indicate a product defect.
Product images are provided for illustrative purposes. Actual appearance may vary slightly between batches.
All products are subject to availability.
We reserve the right to modify or discontinue products without prior notice, provided this does not affect orders already accepted.
4. Ingredients, Allergens, and Dietary Information
Our products may contain ingredients that are known allergens, including soy, wheat, nuts, and other ingredients used in fermentation.
Customers are responsible for reviewing the ingredient lists, allergen information, and instructions provided on individual product pages and packaging before consumption.
If you have a food allergy, intolerance, or specific dietary requirement, we strongly recommend contacting us before purchasing or consuming our products.
In the event of any discrepancy between online product information and the product label, please contact us for clarification before consumption.
We make every effort to comply with applicable food labeling and food safety regulations.
5. Food Storage and Safety
Our fermented products may require specific storage conditions to maintain their quality and safety.
Customers must follow the storage, refrigeration, handling, and consumption instructions stated on each product's packaging.
Some products may require refrigeration after opening or throughout their shelf life.
Customers should not consume products after their indicated use-by date or when there are signs of spoilage or damage that could affect food safety.
If a product arrives damaged, leaking, improperly sealed, or in a condition that raises food safety concerns, please contact us before consuming it.
6. Orders and Order Acceptance
By placing an order through our website, you agree to provide accurate and complete billing, shipping, and contact information.
After placing an order, you will receive an order confirmation email acknowledging receipt of your order.
An order confirmation does not necessarily constitute final acceptance of the order.
We reserve the right to decline or cancel an order for legitimate reasons, including product unavailability, suspected fraud, or an obvious pricing error.
If an order is cancelled after payment has been received, the amount paid will be refunded in accordance with applicable law.
7. Prices and Payments
All prices displayed on our website are in euros (€), unless otherwise indicated.
Prices include applicable VAT where required by law.
Shipping charges and any additional applicable costs will be clearly presented before order confirmation.
We reserve the right to change product prices at any time. However, changes will not affect orders already accepted.
Payments are processed through the secure payment methods available at checkout.
We do not store complete payment card information on our website.
8. Shipping and Delivery
We aim to process and dispatch orders as efficiently as possible.
Delivery times depend on the destination, product availability, and selected shipping method.
Estimated delivery times and shipping costs are provided during checkout or in our shipping information.
Unless otherwise agreed, orders will be delivered within the period required by applicable consumer legislation.
We are not responsible for delays caused by circumstances outside our reasonable control, without prejudice to customers' statutory rights.
Customers are responsible for providing accurate delivery details.
The risk of loss or damage generally passes to the consumer when the consumer, or a third party designated by the consumer other than the carrier, takes physical possession of the goods, in accordance with applicable law.
If an order arrives damaged or incomplete, please contact us as soon as possible.
9. Returns, Refunds, and Right of Withdrawal
Due to the nature of our food products, certain products may be excluded from the statutory right of withdrawal under applicable consumer protection laws.
These exceptions include:
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Products that are liable to deteriorate or expire rapidly.
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Sealed products that are unsuitable for return for health protection or hygiene reasons and have been unsealed after delivery.
For products not covered by these exceptions, eligible consumers generally have the right to withdraw from their online purchase within 14 calendar days of receiving the goods.
These restrictions do not affect customers' statutory rights relating to defective, damaged, incorrectly supplied, or non-conforming products.
Please refer to our Returns & Refunds Policy for more information about eligibility, procedures, and refunds.
10. Product Quality and Consumer Rights
We are committed to supplying products that comply with applicable quality and food safety requirements.
If you receive a product that is defective, unsafe, damaged, or does not conform to its description, please contact us at info@umami-fermentation-art.com.
We will assess the issue and provide an appropriate remedy in accordance with applicable consumer protection legislation.
Nothing in these Terms of Service excludes or limits mandatory legal guarantees or statutory consumer rights.
11. Intellectual Property
All content on this website, including text, product descriptions, photographs, graphics, branding, logos, and website design, is owned by or licensed to Umami Fermentation Art and is protected by applicable intellectual property laws.
You may not reproduce, distribute, modify, or commercially exploit our website content without prior written permission, except where permitted by law.
12. Prohibited Uses
You agree not to use our website:
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For any unlawful or fraudulent purpose.
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To infringe the intellectual property rights of others.
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To transmit malicious software or harmful code.
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To attempt unauthorized access to our systems.
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To interfere with the website's security or operation.
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To submit false or misleading information.
We reserve the right to take appropriate action in response to violations of these terms.
13. Third-Party Services
Our website may contain links to third-party websites or use third-party services, including payment processors, shipping providers, and Shopify.
These services may be governed by their own terms and privacy policies.
We are not responsible for the independent content or practices of third-party websites, except where liability cannot legally be excluded.
14. Privacy and Personal Data
We respect your privacy and are committed to protecting your personal information.
Personal data collected through our website is processed in accordance with applicable data protection legislation, including the General Data Protection Regulation (GDPR).
For more information about how we collect, use, store, and protect personal data, please refer to our Privacy Policy.
15. Limitation of Liability
We make reasonable efforts to ensure that our website operates reliably and that the information provided is accurate.
However, occasional technical errors, interruptions, or inaccuracies may occur.
To the extent permitted by applicable law, we are not liable for losses arising from circumstances outside our reasonable control.
Nothing in these Terms limits or excludes liability that cannot lawfully be limited or excluded, including liability relating to unsafe products, personal injury, or mandatory consumer protection rights.
16. Changes to These Terms
We may update these Terms of Service from time to time to reflect changes in our business operations, products, or applicable legal requirements.
The updated version will be published on this page with a revised "Last updated" date.
Changes will not retroactively affect contracts already concluded unless permitted by applicable law.
17. Governing Law and Dispute Resolution
These Terms of Service are governed by the laws of Greece, without prejudice to mandatory consumer protection provisions applicable in the consumer's country of habitual residence.
Any dispute arising from the use of our website or the purchase of our products will be handled in accordance with applicable Greek and European Union legislation.
Consumers may also seek assistance from competent consumer protection authorities or alternative dispute resolution bodies, where applicable.
Nothing in these Terms restricts consumers from exercising their statutory rights or accessing courts with jurisdiction under applicable law.
18. Contact Information
For questions regarding these Terms of Service, orders, products, or customer support, please contact:
Umami Fermentation Art
DA 12 BT 35 O, Industrial Zone
Sindos 570 22, Thessaloniki, Greece
Email: info@umami-fermentation-art.com
Phone: +30 693 1987 999
Website: https://umami-fermentation-art.com